1. About This Policy
This Privacy Policy explains how LYNQ Roofing collects, uses, discloses, and safeguards information when you visit this website, contact us, request an estimate, or participate in a post-project survey, feedback, or review-request program.
This website and our programs are intended for users located in the United States.
2. Information We Collect
We may collect information you provide, information collected automatically when you browse the website, and information collected through cookies and similar technologies.
- Name, email address, phone number, mailing or service address.
- Service request and project details, including service type, timing, photos, attachments, and notes.
- Communications submitted through forms, chat, SMS/MMS, email, or phone.
- Survey responses, ratings, feedback, and public review information you choose to share.
- Device, browser, usage, session, diagnostic, and approximate location information.
3. How We Use Information
- Respond to inquiries, provide estimates, schedule appointments, and coordinate service.
- Send confirmations, reminders, follow-up communications, and customer support.
- Administer post-project survey, feedback, and review-request programs.
- Operate, maintain, secure, measure, and improve the website and our programs.
- Conduct marketing and advertising activities with consent and measure campaign performance.
- Comply with legal requirements and protect against fraud, misuse, or security incidents.
4. Cookies and Analytics
We may use cookies, pixels, tags, local storage, and similar technologies to help the website function, understand how it is used, and support advertising and measurement. You can control cookies through your browser settings, although some features may not function properly when cookies are disabled.
Third-party tools may include analytics, advertising, conversion measurement, call tracking, chat, or messaging services. Where required by law, we will process supported Global Privacy Control signals as an opt-out request for applicable processing.
5. Communications and Text Messaging
If you provide your phone number or email address, you may receive service communications, confirmations, reminders, follow-up messages, satisfaction surveys, feedback requests, review invitations, and, where permitted, limited promotional messages.
No mobile information will be shared with third parties or affiliates for their own marketing or promotional purposes. We do not sell, rent, or share your mobile phone number, text-message consent information, or opt-out status for third-party marketing. We may share this information with service providers that help deliver messages or as required by law.
6. Sharing and Disclosure
We do not sell personal information. We may share information with vendors and service providers that help us operate the website, deliver services, process communications, provide analytics, measure advertising, or administer survey and review-request programs.
We may also disclose information to comply with law, enforce policies, protect rights or safety, address fraud or security issues, or as part of a merger, acquisition, financing, reorganization, or sale of business assets.
7. Data Security and Retention
We use reasonable administrative, technical, and physical safeguards designed to protect information. No Internet transmission or storage method is completely secure, and we cannot guarantee absolute security.
We retain personal information for as long as reasonably necessary to provide services, administer programs, maintain records, resolve disputes, enforce agreements, and comply with legal obligations.
8. Your Privacy Rights
Depending on where you live, you may have rights to access, correct, delete, or receive a portable copy of personal information, or to opt out of certain targeted advertising and other processing. The availability and scope of these rights vary by jurisdiction.
To submit a request, contact us at 803-380-6167 or lynqroofing@gmail.com. We may need to verify your identity before completing a request.
9. Children and Third-Party Links
The website and programs are not directed to children under 18, and we do not knowingly collect personal information from children.
The website may link to third-party websites or services. We do not control their content, privacy practices, or security. Review the privacy policy of any third-party site you visit.
10. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will revise the last-updated date shown above. Continued use of the website after changes are posted means you accept the updated policy.